Help & Support
Local help for Hastings, St Leonards, Bexhill, Battle and the surrounding area
If you, a family member, friend or neighbour needs help, there are organisations across 1066 Country that can provide advice, practical support and someone to talk to.
If you are in immediate danger or there is a medical emergency, call 999.
Emergency and urgent help
Emergency Services
Police, Fire & Ambulance
Telephone: 999
Opening: 24 hours a day, 7 days a week
For an emergency where someone is in immediate danger, call 999.
Police — non-emergency
Telephone: 101
Opening: 24 hours a day
For reporting crime or contacting Sussex Police when there is no immediate danger.
NHS 111
For urgent medical advice, urgent dental problems, mental health support, prescriptions and help finding the appropriate NHS service.
Telephone: 111
Online: NHS 111
Opening: 24 hours a day, 7 days a week
If someone has a life-threatening medical emergency, call 999.
Advice, Benefits, Debt and Money
Citizens Advice 1066
Free, confidential advice covering benefits, debt, housing, employment, consumer problems, legal issues and many other everyday problems.
Advice line: 01424 869 352
National Citizens Advice: 0800 144 8848
Bexhill office
40 St Leonards Road
Bexhill-on-Sea
TN40 1JB
Drop-in advice:
Monday: 9:30am–12:30pm
Tuesday: 9:30am–12:30pm
Wednesday: 9:30am–12:30pm
Thursday: 1pm–4:30pm
Friday: 9:30am–2:30pm
Other times are available by appointment.
Battle outreach
The Almonry
42 High Street
Battle
TN33 0EA
Wednesdays: 9:30am–12 noon
St Leonards office
The Magnet Centre
Alfred Street
St Leonards-on-Sea
TN38 0HD
Face-to-face advice is by appointment.
General office hours: Monday–Friday, 9am–5pm.
Food and Emergency Food
Hastings Foodbank
Emergency food support for people experiencing financial crisis.
Foodbank assistance operates through a referral system. Citizens Advice and other local agencies can help arrange a foodbank voucher.
Telephone: 01424 753322
Foodbank referral advice: 01424 869352
Hastings Centre
The Ridge
Hastings
TN34 2SA
Monday: 10:30am–3pm
Wednesday: 10:30am–3pm
Downs Farm Community Centre
Crowborough Road
Hastings
TN35 5EE
Friday: 10:30am–1pm
Bexhill Foodbank
19–20 Station Road
Bexhill-on-Sea
TN40 1RE
Telephone: 01424 736515
Current opening times:
Tuesday: 1pm–3pm
Thursday: 10am–12 noon
Friday: 3pm–5pm
Check before travelling, as foodbank access may require a referral.
Battle Foodbank
Upper Church Hall
St Mary's Church
Upper Lake
Battle
TN33 0AN
Telephone: 01424 322541
Wednesday: 1:30pm–2pm
Housing and Homelessness
Hastings Borough Council — Housing Options
Help is available if you are homeless or worried that you could lose your home.
Housing Options: 01424 451100
If you need emergency accommodation outside normal office hours:
Telephone: 01424 451999
Hastings Borough Council Community Contact Centre
Muriel Matters House
Breeds Place
Hastings
TN34 3UY
Phone service:
Monday–Thursday: 8:30am–4:45pm
Wednesday: opens at 10am
Friday: 8:30am–4:15pm
Counter service:
Monday–Thursday: 9am–5pm
Wednesday: opens at 10am
Friday: 9am–4:30pm
Rother District Council — Housing Options
For people living in Bexhill, Battle and other parts of Rother.
Help with homelessness, rent arrears, tenancy problems, housing benefit, private rented housing and housing-related problems.
Telephone: 01424 787000
Email:
Monday: 9:30am–4:30pm
Tuesday: 9:30am–4:30pm
Wednesday: 10am–4:30pm
Thursday: 9:30am–4:30pm
Friday: 9:30am–4pm
Out-of-hours homelessness
Careline: 0330 123 3517
Available outside normal office hours, including weekends, for urgent situations such as having nowhere to stay.
Mental Health and Someone to Talk To
Staying Well — Hastings
A free out-of-hours service for adults experiencing a mental health crisis or feeling unable to cope.
St Leonards-on-Sea Wellbeing Centre
Carisbrooke House
Stockleigh Road
Hastings
TN38 0JP
Telephone: 0800 023 6475 — select option 2
Email:
Weekdays: 5pm–10:30pm
Weekends: 3pm–10:30pm
Walk-in service.
Sussex Mental Healthline
For urgent mental health support.
Telephone: NHS 111 — select the mental health option
Opening: 24 hours a day, 7 days a week.
You can also text SUSSEX to 85258 for 24/7 mental health text support.
Samaritans
For anyone who needs someone to talk to, whatever they are going through.
Telephone: 116 123
Opening: 24 hours a day, 365 days a year.
Domestic Abuse and Personal Safety
East Sussex Domestic Abuse Service — Advance
Free and confidential support for people aged 16 and over experiencing domestic abuse.
Support can include safety planning, housing, legal information, court and criminal justice support, emotional support and connections to other services.
Telephone: 0330 055 9278
Email:
Monday–Friday: 9am–5pm
If you are in immediate danger, call 999.
Hastings Borough Council — Sanctuary Scheme
The Sanctuary Scheme can provide additional security measures to help eligible people remain safely in their own home.
Telephone: 01424 451100
Email:
If you need emergency accommodation outside office hours:
01424 451999
Health and Social Care
East Sussex Adult Social Care — Health and Social Care Connect
Help with adult social care, care assessments, support for carers and concerns about abuse or neglect of an adult.
Telephone: 0345 60 80 191
Email:
Opening: 8am–8pm, 7 days a week, including bank holidays.
For emergencies outside normal hours, call the same number and select option 2.
NHS 111
Help with:
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Urgent illness or injury
-
Mental health
-
Emergency dental advice
-
Finding an NHS service
-
Prescriptions and medicines
-
Advice when your GP is closed
Telephone: 111
Opening: 24 hours a day, 7 days a week.
Children, Parents and Families
East Sussex Family Advice Line
Advice for families dealing with:
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Emotional wellbeing
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Children's behaviour
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SEND
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Financial problems
-
Housing
-
Employment
-
Parenting
-
Activities for children
Telephone: 01323 464655
Monday–Thursday: 8:30am–5pm
Friday: 8:30am–4:30pm
Hastings Town Family Hub
Waterworks Road
Hastings
TN34 1RT
Support for parents, carers, children and young people, including family activities, parenting support, SEND support and access to other services.
Telephone: 01424 724004
Monday–Thursday: 9am–4:30pm
Friday: 9am–4pm
Saturday–Sunday: Closed
East Hastings Family Hub
46–48 Chiltern Drive
Hastings
TN34 3PZ
Telephone: 01424 724004
Monday–Thursday: 9am–4:30pm
Friday: 9am–4pm
Saturday–Sunday: Closed
St Leonards Family Hub
Clyde Road
St Leonards-on-Sea
TN38 0QE
Telephone: 01424 724004
Monday–Friday: 9am–3pm
Saturday–Sunday: Closed
Drugs and Alcohol
STAR Drugs and Alcohol Service — East Sussex
Free and confidential support for people concerned about drug or alcohol use.
Support can include counselling, treatment, recovery support, detox and rehabilitation programmes.
Hastings
Thrift House
13 Wellington Place
Hastings
TN34 1NY
Telephone: 0300 303 8160
Alcohol support opening times
Monday: 9am–7pm
Tuesday: 9am–5pm
Wednesday: 9am–5pm
Thursday: 9am–7pm
Friday: 9am–5pm
Closed for lunch each day from 1pm–1:30pm.
Drug support opening times
Monday: 9:30am–7pm
Tuesday: 9:30am–7pm
Wednesday: 9:30am–5pm
Thursday: 9:30am–7pm
Friday: 9:30am–5pm
Closed for lunch from 1pm–1:30pm.
Employment and Jobs
Hastings Jobcentre
Heron House
149–159 London Road
St Leonards-on-Sea
TN37 6LJ
Telephone: 0800 169 0190
Monday: 9am–5pm
Tuesday: 9am–5pm
Wednesday: 10am–5pm
Thursday: 9am–5pm
Friday: 9am–5pm
Bexhill Jobcentre
Amherst Road
Bexhill-on-Sea
TN40 1QH
Telephone: 0800 169 0190
Monday: 9am–5pm
Tuesday: 9am–5pm
Wednesday: 10am–5pm
Thursday: 9am–5pm
Friday: 9am–5pm
Community and Voluntary Support
Hastings Voluntary Action
Support and information for voluntary and community organisations across Hastings.
Jackson Hall
11 Portland Place
Hastings
TN34 1QN
Telephone: 01424 444010
Monday–Friday: 9am–5pm
Rother Voluntary Action
Support and information for voluntary and community organisations across Rother, including Bexhill and Battle.
The Villas
Town Hall
Bexhill-on-Sea
Telephone: 01424 217259
Monday–Friday: 10am–4pm
Bexhill Caring Community
Support for local people who may need practical help and community support.
17 Western Road
Bexhill-on-Sea
TN40 1DU
Telephone: 01424 215116
Monday–Friday: 9am–3pm
Older People and Independent Living
STEPS — Support for people aged 60+
Support with:
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Housing
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Tenancy and mortgage problems
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Energy bills
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Keeping your home safe
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Household bills and debt
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Daily living equipment
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Homelessness
-
Finding more suitable accommodation
Telephone: 0300 123 2422
Email:
Contact them for current appointment and service availability.
Utility Emergencies
Gas Emergency
Telephone: 0800 111 999
Opening: 24 hours a day, 365 days a year.
For suspected gas leaks or the smell of gas.
Electricity Emergency
Telephone: 105
Opening: 24 hours a day.
For power cuts, electricity emergencies and dangerous electrical equipment.
South East Water Emergency
Telephone: 0333 000 0365
Opening: 24 hours.
For serious water supply problems, burst pipes and flooding.
Southern Water Emergency
Telephone: 0330 303 0368
Opening: 24 hours.
For water emergencies, leaks, sewer flooding and related problems.
If You Don't Know Who Can Help
If you're not sure which organisation to contact, start with:
Citizens Advice 1066
01424 869352
or
East Sussex Family Advice Line
01323 464655
or, for health or social care:
NHS 111
111
You can also contact Radio 1066 and we will try to point you towards the appropriate local organisation.
Important
The information on this page is provided as a local signposting service. Radio 1066 is not responsible for the services provided by external organisations.
Opening times, telephone numbers and services can change. Please check with the organisation before travelling.
If you are in immediate danger, call 999.
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